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Why can’t I register? / error messages/ data rejected

If you have forgotten your login data (username/password), please contact our customer service team who will be happy to help.

Here is a list of all possible sources of error to help you resolve incorrect or missing entries:

  • Make sure that you entered the same password twice.
  • Please enter a ZIP code.
  • Please select a country.
  • Please enter your last name.
  • Please enter a valid password.
  • Note: your password must be at least 8 characters long and must begin with a letter. The following characters are authorized: letters, digits and underscore.
  • Please enter a street.
  • Please enter your town of residence.
  • Note: you will be asked this question if you forget your password. (e.g. What is my pet’s name?)
  • Please enter a valid username.
  • Note: your username must be at least 6 characters long and must begin with a letter. The following characters are authorized: letters, digits and underscore, e.g. matrix_98
  • You must accept the General Terms and Conditions.
  • Please enter a valid email address.
  • The email addresses do not match.
  • Please enter your date of birth.